How many customer-pay service ROs do you average per day?
Fewer than 10
10-25
25-50
50+
On average, how many of those customers are approached by a sales rep during their visit?
0
1-2
3-5
Every customer gets greeted
What’s your average front-end PVR (profit per retail unit)?
Under $2,000
$2,000–$3,500
$3,500–$5,000
$5,000+
Estimate how many missed sales opportunities you have per day from service traffic alone?
1
2
3
No Idea
Are you currently capturing trade-in leads from service customers who:
Drive vehicles 4+ years old
Are over mileage
Have high negative equity
Have no interest in repairs
None of the above
Who manages this process currently?
Service Advisors
Sales Team
Nobody — it's inconsistent
We don’t have a system
Would a system that automates this process, pre-qualifies buyers, and books appointments daily help?
Yes
Possibly
Only if it doesn’t cost much
We’d rather not sell more cars